Information We Collect
We may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Purchase history
- Payment information (processed securely by our payment providers)
- Information you provide when contacting us
- Information submitted when registering for webinars or newsletters
We may also collect anonymous website usage information through cookies and analytics tools.
How We Use Your Information
Your information may be used to:
- Process orders
- Deliver products
- Provide webinar access
- Send order confirmations
- Respond to enquiries
- Improve our website
- Send newsletters (only with your consent)
- Comply with legal obligations
Marketing Communications
If you subscribe to our mailing list, we may occasionally send updates regarding:
- New books
- Podcast episodes
- Webinars
- Special announcements
- Promotions
You may unsubscribe at any time using the unsubscribe link included in every email.
Payment Information
Payments are processed through secure third-party payment providers.
Ignis Arai does not store your credit card or banking information.
Cookies
Our website uses cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings.
Sharing Your Information
We do not sell your personal information.
We may share information only where necessary with trusted service providers, including:
- Payment providers
- Courier companies
- Email marketing services
- Website hosting providers
- Webinar platforms
These providers process information only as necessary to perform their services.
Data Security
Reasonable technical and organisational measures are implemented to protect your personal information from unauthorised access, loss, misuse, or disclosure.
While every effort is made to protect your information, no internet transmission can be guaranteed to be completely secure.
Your Rights
Under POPIA you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator of South Africa
Data Retention
We retain personal information only for as long as necessary to fulfil legal, accounting, or business obligations.
Children's Privacy
Our website is not intended for children under the age of 18 without parental or guardian consent.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time.
The latest version will always be published on this website.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the Contact page on our website.
If you believe your personal information has not been handled in accordance with POPIA, you may contact the Information Regulator (South Africa).